Returns
All ordered products that you receive from us have a withdrawal period of 14 days without giving reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods.

1. If you inform us that you are exercising your right of withdrawal, you have 14 days from that moment to return or hand over the products to us. You are on time if you return the goods before the period of 14 days has expired. You can also choose to return the products without registration within the cooling-off period of 14 days and include a notice in the return package showing your wish to cancel.
2. If you wish to exercise your right of withdrawal, you must inform us in an unequivocal statement that you wish to withdraw from the agreement. You can use us formulaic return.
3. The shipping costs for returning ordered products are for your own account and can therefore be paid with the shipper of your choice.
4. If you choose to exchange the product, we request that you inform us in writing which alternative product you wish to receive. We may wait to send the alternatively selected product until we have received the returned goods or you have demonstrated that you have returned the goods, whichever comes first. The shipping costs for sending the alternative product will be paid by the customer.
5. If you opt for a refund, you will receive the full purchase amount minus the return costs within 5 working days after your cancellation notification in the same way you paid. We may wait with reimbursement until we have received the goods back.
6. You are only liable for any diminished value of the goods resulting from the use of the goods, which is further necessary to determine the nature, characteristics and functioning of the goods.
7. All products come with a 2-year full manufacturer's warranty.
8. If an item breaks, we are happy to help you.

Our return address is:
RAU readers BV
Nikolaus Ottostraat 3
8013 OF Zwolle

The Netherlands

guarantee
The warranty policy is automatically in effect upon the purchase of a product from RAU readers. RAU readers provides a two (2) year warranty on its products. The warranties ensure that the products meet the standards of usability, reliability, and durability.
The guarantees do not apply in the event of:

• Theft or loss;
• Intentionally inflicted damage;
• Damage resulting from incorrect use, such as scratches, bumps or falls;
• Normal wear and tear or aging of materials used; or
• Damage due to neglect.

 The warranty only applies to demonstrable production errors.
The guarantees no longer apply if a third party carries out repair work or other work on the product without prior written consent from RAU readers.
"If a valid warranty claim can be made, and we ask you to return the product to us, the return costs will be paid by us. If our warranty does not apply, the return costs are your responsibility. For all items you purchase from us, the statutory warranty applies. Statutory warranty means that a product is or should do what the consumer can reasonably expect from it. The two-year additional warranty provided by RAU readers does not affect the statutory warranty."

Conditions Black Friday Promotion: 1 + 1 Free

1. The promotion is only valid on selected products.
2. The offer only applies to the period 11/25/2024 to 12/2/2024.
3. When you purchase 1 or more products from the promotional category, you will receive the cheapest product for free.
4. Not in combination with other promotions or discounts.
5. Promotion valid while supplies last.
6. Products from the promotion can only be returned if the complete set of three products is returned. For returns of 1 or more glasses, the retained products will be charged.
7. Changes and printing errors reserved.

General Terms and Conditions Gift Voucher Promotion

These general terms and conditions apply to the use of gift vouchers issued by RAU Readers.

1. General

1.1 A gift card is a payment method that can only be used at RAU Readers and cannot be exchanged for cash.
1.2 By purchasing a gift voucher, the buyer accepts these terms and conditions.

2. Validity

2.1 The gift voucher is  1 year valid beginning on the date of issue.
2.2 After the expiry date, the gift voucher can no longer be used and the remaining balance will be forfeited.

3. Use

3.1 The gift voucher can only be used for purchases at RAU Readers, in the webshop [www.raureaders.coml], unless stated otherwise.
3.2 The balance of the gift voucher cannot be exchanged for cash.
3.3 The gift voucher can be used for part payment of the purchase price. If the gift voucher amount exceeds the total value of the order, the remaining balance on the gift voucher will be saved for future use, provided the voucher is still valid.

4. Loss or Theft

4.1 RAU Readers is not responsible for loss, theft, or misuse of a gift card.
4.2 Gift vouchers cannot be reactivated or replaced unless there is a technical problem or error during issuance.

5. Specific Restrictions

5.1 The gift voucher cannot be combined with other offers, discounts or promotions, unless expressly stated.
5.2 The gift voucher may be limited to specific products or services, as indicated on the voucher or in the communication about the gift voucher.

6. Returning Purchases

6.1 If you purchased a product with a gift voucher and return the product, the amount of the gift voucher will be refunded. not returned in cash. Instead, the amount will be refunded to the gift voucher, provided it is still valid.
6.2 The usual conditions of RAU Readers apply to returns, as stated on the website.

7. Changes and Cancellation

7.1 RAU Readers reserves the right to change the terms of use for gift vouchers at any time, provided that the change does not affect gift vouchers that have already been issued.
7.2 We reserve the right to cancel or invalidate the gift voucher in the event of fraud, misuse or other unauthorized use.

8. Liability

8.1 RAU Readers is not liable for any damage resulting from the use of a gift voucher, except in cases of intent or gross negligence.
8.2 If the gift voucher cannot be redeemed for any reason, our liability is limited to the original paid amount of the gift voucher.

9. Privacy

9.1 When using a gift voucher, personal data may be collected, which will only be used for processing the payment and complying with these conditions. Please see our privacy policy for more information.

10. Applicable Law

10.1 These general terms and conditions are governed by the law of [land].
10.2 All disputes arising from the use of the gift voucher will be submitted to the competent court in Zwolle.

11. Contact

11.1 If you have any questions or comments about these general terms and conditions, please contact our customer service.